Quick Bio: I received my B.S. in Industrial Engineering from Middle East Technical University (ODTÜ), Ankara, Turkey in 1990. Both my M.S. (1994) and PhD (1996) in Operations Management are from the Wharton School, University of Pennsylvania. I joined Koç University in Fall 2002, where I am an Associate Professor of Operations Management. Previously I was a faculty member at INSEAD. My research is in the area of service operations management. In particular I am interested in call center design and management problems, modeling of service delivery systems, and stochastic modeling in general.
| Koç University |
| College of Administrative Sciences and Economics |
| Rumeli Feneri Yolu |
| 34450 Sariyer-Istanbul |
| Turkey |
| zaksin@ku.edu.tr |
| Tel +90 212 338 1545 |
| Fax +90 212 338 1653 |